This Privacy Policy explains how FormTech (operating under Bilal Naeem Design Studio), Lahore, Pakistan, collects, uses and protects information when you use our website or contact us. We are committed to handling your information responsibly.
1. Information we collect
We collect information you provide directly to us — such as your name, email address, phone number, and any details you include when you send an enquiry, request a quote or contact the studio. We may also collect limited technical information automatically, such as your browser type and general usage data, to help the website function and improve.
2. How we use your information
We use the information you provide to respond to your enquiries, prepare quotations, process and fulfil orders, arrange delivery, and communicate with you about your project. We may also use it to improve our products, services and website.
3. Sharing of information
We do not sell your personal information. We only share it where necessary to fulfil your order — for example, with delivery partners — or where required by law. Any third parties we work with are expected to handle your information securely.
4. Third-party services
This website may embed third-party services, such as an Instagram feed and Google Maps, to show our latest work and studio location. These services may collect information according to their own privacy policies, which we encourage you to review.
We also use the Meta Pixel, a measurement tool provided by Meta Platforms. It tells us which pages are visited and when an enquiry or catalogue request is submitted, so we can understand how people find us and whether our advertising is working. It may also be used to show you our adverts on Facebook and Instagram. Meta processes this information under its own Privacy Policy, and you can manage how your data is used for advertising in your Facebook and Instagram ad settings.
5. Cookies
Our website may use cookies or similar technologies to support basic functionality and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some features of the site.
6. Data retention
We retain the information you provide for as long as needed to respond to your enquiry, fulfil your order, and meet our legal and business requirements. When information is no longer needed, we take reasonable steps to remove it.
7. Security
We take reasonable measures to protect the information you share with us. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your choices
You may contact us to ask what information we hold about you, to correct it, or to request its deletion, subject to any legal obligations we may have to retain it. You can also opt out of non-essential communications at any time.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
10. Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact the studio.